1. STIR/SHAKEN Implementation

GeoTeleco implements STIR/SHAKEN technology on its IP-based voice network where applicable to:

• Digitally sign outbound calls with appropriate attestation levels (A, B, or C)

• Verify inbound call authentication to prevent caller ID spoofing

• Exchange SIP Identity headers with upstream and downstream carriers

• Ensure compliance with FCC and industry requirements for U.S.-bound traffic

GeoTeleco works with trusted upstream partners to ensure authenticated traffic and rejects or flags unsigned or suspicious calls when required.

2. Know Your Customer (KYC) Procedures

GeoTeleco maintains a robust Know Your Customer (KYC) process before onboarding any customer or assigning numbering resources.

KYC measures include:

• Verification of legal business identity (company registration documents)

• Government-issued identification for authorized signatories

• Proof of address and business operation

• Use-case declaration for voice traffic

• Ongoing re-verification for high-volume or high-risk customers

Customers failing to meet KYC requirements are denied service.

3. Acceptable Use Policy (AUP)

All customers must agree to GeoTeleco’s Acceptable Use Policy, which strictly prohibits:

• Illegal robocalling

• Spoofing or falsifying caller ID

• Unsolicited bulk calling without proper consent

• Scam, fraud, phishing, or harassment calls

• Traffic that violates local, national, or international telecom regulations

Violation of the AUP may result in immediate enforcement actions.

4. Traffic Monitoring & Analytics

GeoTeleco continuously monitors network traffic using automated and manual controls to detect suspicious behavior, including:

• Abnormally high call volumes

• Short-duration calls (Wangiri/fraud patterns)

• ASR/ACD anomalies

• Repeated call attempts to sequential or random numbers

• Unusual geographic or routing behavior

Advanced analytics and alerts allow near real-time detection of potentially unlawful activity.

5. Blocking & Investigation Procedures

When suspicious or illegal activity is detected, GeoTeleco takes immediate action, including:

• Temporary or permanent blocking of originating numbers, IPs, or routes

• Investigation of call records and signaling data

• Cooperation with upstream carriers, regulators, and law enforcement when required

• Implementation of traceback requests and industry notifications

6. Enforcement Actions

GeoTeleco enforces a zero-tolerance policy toward illegal robocalling.

Corrective actions may include:

• Immediate suspension of service

• Termination of customer accounts

• Removal of numbering resources

• Reporting of violations to upstream carriers or regulators

Actions are taken proportionate to the severity and recurrence of violations.

7. Ongoing Compliance & Review

GeoTeleco regularly reviews and updates its Robo Mitigation Plan to:

• Stay compliant with evolving regulations

• Adopt new industry standards and best practices

• Improve detection and prevention mechanisms

• Ensure accountability across its customer base

8. Point of Contact

GeoTeleco maintains a designated compliance contact for robocall mitigation inquiries, traceback requests, and regulatory communications.